Resume

Information designer with experience documenting Enterprise and SaaS software as well as creating tools and processes to deliver content in a continuous delivery environment. Strengths include the ability to streamline and automate complicated transformation and delivery processes.

• Tools
• Experience
• Education
• Affiliations and Presentations
• Writing Samples

Tools

Experience

• Senior Technical Writer that led the team through their conversion from Word source to DITA.
• Developed content versioning methodology using Git and conditional text, currently supporting dozens of versions, dozens of features, and three product lines.
• Developed and maintained a build system based on Jenkins using the DITA-OT and WebWorks ePublisher to generate PDFs and HTML framesets. Supports nightly and on-demand production of output.
• Developed a DITA to JSON transform to support in app walkthrough.
• Assisted with planning and architecting a shift from book-model content to more dynamic, integrated content.

• Instructor for “Tools and Technologies for Technical Writers,” part of the Technical Writing Certificate Program.
• Present an overview of current authoring tools including Microsoft Word, Markdown, reST, Adobe FrameMaker, MadCap Flare, and DITA.
• Present an overview of various methodologies including Agile Development, Progressive Information Disclosure, In-App Walkthroughs (Tours), Illustrations, Videos, etc.

• Information Development Tools lead for a team of 10-30 writers.
• Developed and maintained a build system to transform DITA source to PDF, HTML5, and XHTML output. Created new build system based on Jenkins to work with changing tools and processes. Integrated with multiple source control systems. Prepared content for delivery to translation centers and processed the returns.
• Lead several IBM ID work groups to determine best practices for using existing source control with proprietary versioning and continuous delivery, entitlement practices, and migration to new internal tools.
• Automated the migration of customized DITA 1.1 source to IBM DITA. Assisted with the migration documentation source of three other acquisitions to DITA.

Acquired by IBM

• Assisted with automating migration of DITA from Siberlogic source control and publishing to DocZone source control and publishing.
• Designed and maintained ePublisher stationery for FrameMaker and DITA to HTML transforms. Maintained TopLeaf stationery for DITA to PDF transforms.
• Assisted with migration of content from FrameMaker source to DITA.
• Information Developer documenting two enterprise products and one SaaS product.
• Wrote several scripts to automate various publishing tasks including basic web pages to trigger ePublisher Automap jobs to convert DITA to HTML.

• Sole writer documenting two Enterprise-quality products.
• Single-sourced 15 manuals and online help documentation using Adobe FrameMaker and Quadralay WebWorks. Produced patch notes and technical notes/updates as necessary.
• Designed FrameMaker and WebWorks templates.
• Wrote scripts with FrameScript to simplify repetitive tasks.
• Managed contract writers as needed.

• Reviewed and edited technical manuals and online documentation for a group of nine writers.
• Solely responsible for revising, updating, and publishing online three existing manuals.

Education

Software Technical Writing Program

Major: East Asian Studies. Secondary Concentration: Japanese Language. Graduated Cum Laude (3.53/4.0 GPA)

Affiliations and Presentations

"Managing Too Many Versions in a Single Branch"

"Tools and Technologies for Technical Writers"

Guest speaker at the Software Technical Writing Certificate program for a brief introduction to DITA. Presentation

"Multi-Dimensional, Multi-Release Version Control Management for DITA Collections"

"Online Help from DITA Content"

Writing Samples

• Casenet writing samples
• IBM and Unica writing samples
• OpenService writing samples